FAQS

EYE LIGHTING INTERNATIONAL
OF NORTH AMERICA, INC.
A SUBSIDIARY OF IWASAKI ELECTRIC CO., LTD

FAQ's

Q: Can I buy directly from EYE?

A: No, EYE Lighting does not sell to the public. We supply our products through Horticultural wholesale company’s that support local retail stores across the United States and Canada. All sales inquiries should be directed to one of our distribution partners in North America and Canada. Please refer to the How To Buy section of this site to locate our authorized distributors

Q: If I have a problem how do I return a Hortilux lamp?

A: All Hortilux bulbs have a one year warranty. If a lamp is defective please take it back to the store it was purchased from, we do not accept returns directly from end users.

Q: What is a Metal Halide lamp?

A: A Metal Halide lamp is a High Intensity Discharge (HID) lamp in which the major portion of the light is produced by radiation of metal halides and their products of dissociation in combination with metallic vapors such as mercury.

Q: What is a High Pressure Sodium lamp?

A: A High Pressure Sodium lamp is a High Intensity Discharge (HID) lamp in which the light is produced by radiation from sodium vapor.

Q: What ballast should I use for my lamp?

A: Ballasts are designed to optimally operate a unique lamp type. The American National Standards Institute (ANSI) publishes recommended lamp input specifications for all ANSI type lamps. Use the ballast that is rated for the lamp type and ANSI code of your lamp. The ANSI code can be found on the front of the box of your lamp, and also on the product pages of this site. Less than optimum conditions may affect the lamp's starting characteristics, light output, and operating life. For safety reasons always use UL listed products.

Q: What is a spectral distribution?

A: A spectral distribution is a plot showing the variation of spectral emission (energy) by wavelength.

Q: What does “EN” mean on the monogram and description of EYE lamps?

       A: EN lamps are EPA TCLP compliant as non hazardous waste. EN lamps contain 80% less mercury than standard HPS lamps resulting in easy lamp disposal, and an “environmentally friendly” lead free design.
Q: What does “ACE” mean on the monogram and product name of EYE lamps?
      A: ACE is the EYE trade name that identifies the product family as a retrofit or conversion lamp.
Q: Why do the Hortilux Blue lamps have the white powder inside the bulb after a short period of time? Does this adversly affect lamp performance?
       A: This powder originates from the ends of the arc tube inside the bulb and will begin to flake off over time, this is normal for this lamp type. The loss of this material will not adversly affect lamp performance
Q: How do I dispose of my lamp?
     A: ALL high intensity discharge lamps contain mercury, a naturally occurring element. It is important that lamps and other products containing mercury be properly managed to protect public health and the environment.

Hortilux Super HPS & Ultra Ace lamps pass Federal EPA TCLP tests as non hazardous waste and usually can be disposed of without being recycled. However, please check with your state laws first, as each state has different “hazardous waste” requirements which may be more strict than Federal law .

For information on how to recycle your lamp, including a list of companies that recycle lamps, visit www.lamprecycle.org. Q: What ballast do I use for the LU430S/HTL/EN lamp?
      A: The LU430S/HTL lamp is required to be operated on a 430W ballast designated for a S145 lamp

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